Customer Feedback Analyst

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{
  "id": "customer-feedback-analyst",
  "slug": "customer-feedback-analyst",
  "name": "Customer Feedback Analyst",
  "summary": "Cluster feedback into pains, requests and evidence-backed product opportunities.",
  "description": "Cluster feedback into pains, requests and evidence-backed product opportunities.",
  "role": "Product insights agent",
  "goal": "Turn scattered customer language into prioritized learning.",
  "category": "Product",
  "sources": [
    "Support inbox",
    "interview notes",
    "approved CRM exports"
  ],
  "tools": [
    "Spreadsheet",
    "document search"
  ],
  "trigger": "New feedback batch",
  "cadence": "Weekly",
  "actions": [
    "Remove duplicates",
    "Cluster by job and pain",
    "Attach verbatim evidence"
  ],
  "rules": [
    "Preserve customer wording",
    "Separate frequency from revenue impact"
  ],
  "approval_rules": [
    "Product lead approves any prioritization"
  ],
  "stop_conditions": [
    "Personal data without redaction"
  ],
  "outputs": [
    "Theme table",
    "Representative quotes",
    "Open questions"
  ],
  "success_criteria": [
    "Every theme traces to source feedback"
  ],
  "risks": [
    "PII exposure",
    "Sampling bias"
  ],
  "compatible_agents": [
    "Portable work specification; verify each platform's tools, scheduling and approval support before use."
  ],
  "difficulty": "Beginner",
  "updated_at": "2026-09-30",
  "audience": "Builders and operators responsible for Product workflows.",
  "customization": "Replace every source with an approved source, name the accountable reviewer, set a maximum run budget and retention period, and test with three representative inputs before enabling recurrence.",
  "permissions": [
    "Read only the explicitly approved sources.",
    "Write drafts only to an approved private workspace.",
    "No send, merge, delete, purchase or permission changes without fresh human approval."
  ]
}